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Version: 2024.04

Prerequisites

Monitoring Probe​

Hardware​

For Hardware requirements, please follow the instructions on Paessler's requirements for the PRTG Network Monitor.

Software​

General​

Scansor needs an installation of PRTG Network Monitor by Paessler. If you don’t have PRTG Network Monitor installed yet, you will be prompted to do so during the installation process. Please note that we can only provide a trial version of PRTG. If you want to have a licensed full version of PRTG, please contact our Sales Team. We are happy to offer you the PRTG license and the SAP sensors with our end-to-end service.

Supported OS​

Since Scansor is based on the PRTG installation the same OS requirements also count for Scansor. At least Windows 2016 R2 or higher are supported as operating system.

SAP .NET Connector 3.0​

Please install SAP .NET Connector 3.0 for .NET 4.0 as 64-bit version before you install Scansor.

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Please make sure that you choose the 64-bit version compiled with .NET Framework 4.0.

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It’s important that you install the SAP .NET Connector with the option «Install the assemblies to GAC»!.

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Database ODBC Drivers​

The communication between Scansor and the different databases is established by using ODBC. Thus the appropriate drivers need to be installed before using the database sensors. The nessessary client libraries to connect Oracle databases and Microsoft SQL Servers are installed with Scansor. The installation of the ODBC drivers of the remaining databases is described in the following steps.

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Please install all drivers as 64-bit version except the one for DB2 which is still needed as 32-bit.

You only need to install the ODBC drivers for the databases you want to monitor. If you want to add monitoring for other databases later, you can also install the depending drivers later.

Verify the successful installation of an ODBC driver by checking the «Drivers» tab in the Windows integrated ODBC Data Sources Tool (x64).

To connect to SAP HANA Database, you need to install the official SAP HANA Client provided by SAP. It’s recommended to use the latest version. Otherwise the HANA Monitor sensor may come up with errors.

Extract the downloaded hanaclient-<version>-windows-x64.zip and start the hdbsetup.exe.

SAP HANA Client installation step 1
SAP HANA Client installation step 2
SAP HANA Client installation step 3

Monitored Systems​

To connect to the monitored systems some preparation steps might be required. It is important that the systems are reachable from the PRTG probe server. Please ensure that the required ports are open in case a firewall is in place. You can test it by using the following command on the PRTG Probe server:

telnet <host> <port>

Otherwise get in contact with your network team if the ports are not open.

Depending on the used sensor you need to specify some logon credentials in the Scansor Profiler UI. If you don’t want to use the existing admin accounts we recommend to create dedicated monitoring accounts with less privileges.

In the following chapters you'll find more information about what needs to be done for each of the monitored system types.

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Please also refer to the detailed documentation of each sensor or contact our support for further information.

SAP S/4HANA or AS ABAP​

To use the Scansor sensors for S/4HANA (on premise) or ABAP systems you can either use an existing user in the appropriate client or you create a specific monitoring user with only the most necessary authorization. For that a predefined ABAP role Z_MONI_ROLLE.SAP is already part of the Scansor package and can be uploaded to your ABAP system by using the transaction PFCG. Afterwards the role can be assigned to a monitoring user of type System.

Databases​

To be able to monitor the different databases some parameters have to be set in the Scansor Profiler accordingly. E.g. the database name, the database port or the account details of the database user are required. The following chapters describe how dedicated monitoring users can be created. More information can also be found in the specific sensor documentation of each database type.

To monitor a SAP HANA database you can either use an existing database user (e.g. SYSTEM) or use a dedicated monitoring user with less privileges. To create a monitoring user (e.g. SCANSOR) connect to your HANA database and execute the following commands (e.g. open the SQL Console in the HANA Studio):

CREATE USER SCANSOR PASSWORD <password> NO FORCE_FIRST_PASSWORD_CHANGE;
GRANT MONITORING TO SCANSOR;
ALTER USER SCANSOR DISABLE PASSWORD LIFETIME;

Operating system User​

For some SAP sensors an OS user is needed to retrieve the necessary information. In each sensor documentation you'll find all required parameters that need to be configured. The following list of sensors is only an abstract of sensors which need at least an OS authentication.

For quick and simple configuration you can use the <sid>adm user. To create and authorize a dedicated monitoring user, please refer to the following SAP note:

To execute the SAP Certificate Monitor the user needs more permissions to also execute OSExecute commands (like e.g. the <sid>adm user).