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Version: 2024.04

Update

Follow these steps to update to the latest version of Scansor.

  1. Download the latest installer from scansor.com
  2. Backup the folder C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\EXEXML. (If the update fails, you can restore the folder and run Scansor as before the update.)
  3. Stop the PRTG Probe Service or pause all Scansor sensors
  4. Check the Task Manager to ensure that no sensor executable is still running
  5. Exit Profiler UI (for all users)
  6. (optional) Uninstall current Scansor version using Control Panel -> Programs -> Programs and Features
  7. Delete the file sensors.db from the installation folder C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\EXEXML
  8. Run the installer and follow the steps until it has finished
  9. IMPORTANT Start Profiler UI

  10. Reload lookup files in PRTG Setup -> System Administration -> Administrative Tools and click the Go! button in the Load Lookups and File Lists tile:

    Scansor installation step 5

  11. Start the PRTG Probe Service or resume all Scansor sensors
  12. Check the Release Notes if there are some sensor-specific actions to do.
warning

In case you’ve installed PRTG on a different drive than the Scansor software please copy ALL Files from C:\Program Files (x86)\PRTG Network Monitor\Custom Sensors\EXEXML to the correct installation path <custom path>\PRTG Network Monitor\Custom Sensors\EXEXML. Please do the same with the .ovl files and copy them from the folder C:\Program Files (x86)\PRTG Network Monitor\lookups\custom to your PRTG Core server <custom path>\PRTG Network Monitor\lookups\custom.