SAP CloudConnector Monitor
Monitors the states of the subaccounts, validity of certificates and the memory usage of a SAP Cloud Connector system. In case of an HA setup the status of the master and shadow instance can be monitored as well.
General
warning
The sensor is only working for Cloud Connector versions >= 2.15.0
| Executable | SAP_CloudConnector_Monitor.exe |
| Connection method | HTTP |
| Ports | 8443 |
| Lookup files |
|
Default parameters
| Parameter name | Possible values | Default | Description |
|---|---|---|---|
| Host | <ip> | <hostname> | empty | Hostname or IP of the target system. If you use a virtual hostname on your SAP servers, please use also the virtual host to connect. |
Sensor-specific parameters
| Parameter name | Possible values | Default | Description |
|---|---|---|---|
| Username | <username> | Administrator | Username of Cloud Connector Web Administrator |
| Password | <password> | Password of Cloud Connector Web Administrator | |
| Port | number (5) | 1 - 65535 | 8443 | HTTPS Port of the Cloud Connector Web Console |
| CheckHASetup | false | true | false | Defines wether HA setup should be checked or not |
| ShadowHost | <ip> | <hostname> | NONE | Host where the shadow instance of the Cloud Connector runs |
| ShadowUsername | <username> | Administrator | Username to use for the shadow instance |
| ShadowPassword | <password> | NONE (password of master instance will be used) | Password to use for the shadow instance |
Channels
| Channel name | Description | Lookup file |
|---|---|---|
| SCC health status | Reachability of the Cloud Connector system | itesys.sapcloudconnectormonitor.subaccountstate.ovl |
| Subaccount <Account name> | Reachability of the Cloud Connector system | itesys.sapcloudconnectormonitor.subaccountstate.ovl |
| Valid certificates | Total number of valid certificates | |
| Expiring certificates | Total number of certificates which will expire soon depending on the Cloud Connector observation configuration setting. | |
| Expired certificates | Total number of expired certificates | |
| HA Switch State | Checks if a switch to the shadow instance has occurred
| itesys.sapcloudconnectormonitor.haswitchstate.ovl |
| HA Config | Checks the state of the HA configuration
| itesys.sapcloudconnectormonitor.haconfig.ovl |
| HA State | Checks the state of the connection between master and shadow instance
| itesys.sapcloudconnectormonitor.hastate.ovl |
| HA Shadow State | Checks the state of the shadow instance
| itesys.sapcloudconnectormonitor.hashadowstate.ovl |
Lookup values
Values, states and texts defined in the lookup files of this sensor.
Lookup file: itesys.sapcloudconnectormonitor.haconfig.ovl
| Value | State | Description |
|---|---|---|
0 | OK | Enabled |
1 | OK | Disabled |
2 | Error | Disabled |
Lookup file: itesys.sapcloudconnectormonitor.hashadowstate.ovl
| Value | State | Description |
|---|---|---|
0 | OK | READY |
1 | Warning | INITIAL |
2 | Warning | INITSYNC |
3 | Warning | HANDSHAKE |
4 | Error | DISCONNECTING |
5 | Error | DISCONNECTED |
6 | Error | LOST |
Lookup file: itesys.sapcloudconnectormonitor.hastate.ovl
| Value | State | Description |
|---|---|---|
0 | OK | CONNECTED |
1 | OK | ALONE |
2 | Warning | BINDING |
3 | Error | BROKEN |
Lookup file: itesys.sapcloudconnectormonitor.haswitchstate.ovl
| Value | State | Description |
|---|---|---|
0 | OK | Expected state |
1 | Warning | Switched |
2 | Warning | Master unreacheable |
Lookup file: itesys.sapcloudconnectormonitor.subaccountstate.ovl
| Value | State | Description |
|---|---|---|
0 | OK | OK |
1 | Error | Error |
Troubleshooting
| Error Code | Error Message | Possible Solution |
|---|---|---|
[SCN-091-000] | The following parameters has not been provided: <parameters> Please read the sensor documentation for further information! | Specify the listed parameters in the profile or in the sensor-specific parameters. |
[SCN-091-051] | Please provide the hostname of the shadow host with the parameter ShadowHost! | Specify the shadow host in the parameter ShadowHost. |
[SCN-091-100] | Host <url> could not be reached! Please check if the Cloud Connector is running and reachable! | Check that the Cloud Connector is running and reachable from the PRTG probe and that Host and Port are correct. |
[SCN-091-300] | Error deserializing content for the request <url> - <message> | The response of the Cloud Connector could not be read. Check that the Cloud Connector version supports the monitoring API and that the credentials are correct. |
Changelog
| Version | Changes |
|---|---|
| 2024.10 | Changed predefined limit of the channel Expiring certificates from Warning to Error |
| 2023.09 | Added the functionality to check the status of master and shadow instance in case of an HA setup |
| 2022.08 | Problem with random 403 error was solved |
| 2022.05 | First stable release |