SAP Dialog Monitor
Monitoring the dialog response times
General
| Executable | SAP_Dialog_Monitor.exe |
| Connection method | RFC |
| Ports |
|
Default parameters
| Parameter name | Possible values | Default | Description |
|---|---|---|---|
| Host | <ip> | <hostname> | empty | Hostname or IP of the target system. If you use a virtual hostname on your SAP servers, please use also the virtual host to connect. |
| SAPSID | string (3) | XXX | empty | SID of the SAP system |
| SAPInstance | number (2) | 00 - 99 | empty | Instance number of the SAP system |
| SAPClient | number (3) | 000 - 999 | empty | SAP Client (CLNT/MANDT) |
| SAPUsername | string | empty | SAP user |
| SAPPassword | string | empty | Password of the SAP user |
Sensor-specific parameters
| Parameter name | Possible values | Default | Description |
|---|---|---|---|
| SLATime | number | 2000 | Fixed time value in ms for channel "Responsetime - SLA" (creates a static graph line in PRTG reporting to get a better overview about potential SLA breaches) |
Channels
| Channel name | Description | Lookup file |
|---|---|---|
| Responsetime daily | Response time of the SAP System for the current day | |
| Responsetime monthly | Response time of the SAP System for the current month | |
| Responsetime last 10 minutes | Response time of the SAP System for the last 10 minutes | |
| Dialogsteps daily | Performed dialogsteps for the current day | |
| Dialogsteps monthly | Performed dialogsteps for the current month | |
| Dialogsteps last 10 minutes | Performed dialogsteps for the last 10 minutes | |
| Transfer daily | Transferred data for the current day | |
| Transfer monthly | Transferred data for the current month | |
| Transfer last 10 minutes | Transferred data for the last 10 minutes | |
| Responsetime - SLA | Static value just to compare in PRTG graphs with average dialog times | |
| Channel Responsetime | The time the monitor took for the last run |
Important notes
warning
If some statistics were not collected in transaction ST03N, the sensor will print out the missing statistics in the sensor text. But the sensor will remain in a green state if no other error occurs.
Troubleshooting
| Error Code | Error Message | Possible Solution |
|---|---|---|
[SCN-063-000] | The following parameters has not been provided: <parameters> Please read the sensor documentation for further information! | Specify the listed parameters in the profile or in the sensor-specific parameters. |
[SCN-063-100] | RFC Connection error: <message> | Check the SAP connection parameters (Host, SAPInstance, SAPSID, SAPClient, SAPUsername, SAPPassword) and that the SAP system is reachable from the PRTG probe. The message from SAP tells you the cause (e.g. wrong password, locked user, missing authorization for RFC). |
| - | Sensor does not show all channels |
|
FAQ
| Question | Answer |
|---|---|
| How can I avoid alerting when there are peaks in the 10 minutes channel? | One possible solution is to adjust the notification trigger of the sensor. You can set the seconds of the trigger to a higher value than the sensor check interval. Like this a notification will only be triggered when the sensor is in down state for two intervals. For example: check interval is 10 minutes (10 * 60 = 600 seconds); trigger is set to 700 seconds. |
Changelog
| Version | Changes |
|---|---|
| 1.4.0.1 | Rebuild for new signature of AddChannel method |
| 1.4.0.0 | Build for installer 1.4.0 |
| 1.3.6.0 | First stable release |